NEXORA ACCOUNT AND SERVICE

Terms of Use of the Site.

Version November 8, 2026

Service provider

Dawid Górnicki, IT Forterss, NIP 9591716981, REGON 260365177, ul. Majora Jana Piwnika Ponurego 38, 25-666 Kielce; e-mail: service@itfortress.pl, phone +48 664 721 146.

Account and security

The website allows you to create an account for free, access assigned licenses, submit a license request and contact support. Requires an up-to-date browser, HTTPS connection, JavaScript and technical cookies support, and access to your own email inbox. An account is created after confirming the address and setting a password of at least 14 characters. Do not share your password or activation codes with unauthorized persons.

Trial and licenses

The Desktop trial lasts 30 days from your first registration confirmation. Re-registering or starting the program later will not extend this trial. Activation and offline policies require compatible application releases. The availability of this release is listed on the download page.

The price of the first Desktop period is PLN 149 gross for 1 year, PLN 499 gross for 3 years or PLN 799 gross for 5 years. After the selected period, the renewal covers another year for PLN 199 gross. The prices of the new price list apply to new applications and orders; previously saved conditions are retained. Once your purchase is completed during the trial, your paid period will begin after the trial ends. We do not automatically charge for renewals.

The Media license costs 1799 PLN gross for the first year and 179 PLN gross for each subsequent year of new disc distribution and updates. Patients retain indefinite offline access to correctly issued studies. The Media package requires separate integration testing and is not yet available as a ready-to-use release.

Request and purchase

Desktop license purchase is available through PayU. The terms of purchase are presented below and before placing an order. Sending a license application is a free request for contact, without the obligation to pay, automatically activate a paid license or issue an invoice. Details of any contract, delivery conditions and required information about consumer rights are provided before its conclusion. The price list does not trigger a fee collection.

Support requests

In Service Desk, describe the problem without patient data, study images or access credentials. Do not send unlawful content, malicious code or material infringing others’ rights. Contact inquiries reach the support portal. Response time depends on the issue; this website does not promise round-the-clock support.

Complaints and account closure

Report problems with your account or complaints to service@itfortress.pl or via the Service Desk. Provide details to locate your account and a description of the problem. We respond to consumer complaints within the time prescribed by law. You can close your account through the same channel; the service verifies identity and influence on active authorizations. This does not limit the rights arising from applicable regulations.

Information about personal data · Contact

Terms of Purchase Desktop

NEXORA VIEWER DESKTOP PURCHASE TERMS — version 2026-11-08

Seller: Dawid Górnicki, IT Forterss, NIP 9591716981, REGON 260365177, ul. Majora Jana Piwnika Ponurego 38, 25-666 Kielce.
Contact and complaints: service@itfortress.pl, tel. +48 664 721 146.

The purchase is a NEXORA Viewer Desktop license for one installation, assigned to a verified customer account. The first term costs 149 PLN for 1 year, 499 PLN for 3 years or 799 PLN for 5 years. All amounts are total prices including tax, in PLN. After the first term, an additional year can be purchased for 199 PLN including tax. There is no automatic debit and no obligation to renew. Purchases for 10 or more workstations require a separate individual quotation.

Before paying, check the program during its 30-day trial and the current release requirements at https://nexorasystems.pl/downloads/. Windows 10 and 11 on x86 or x64 are supported; Windows 7 and ARM64 are not supported. A compatible Microsoft Edge WebView2 Runtime, storage for the program and local data, and HTTPS access to the NEXORA server are required. Supported formats and limitations are listed on the help page. Compatibility of an individual study depends on its format and the validity of its DICOM data.

You place an order by accepting these terms and using the “Order and pay” button. PayU handles payment on its website. The seller does not receive your BLIK code or card details. A browser redirect from PayU is not, by itself, payment confirmation. The contract is concluded when PayU confirms a valid payment. Your license is then provided electronically in the customer portal; you receive the contract confirmation and these terms by email. If access is unavailable after payment confirmation, contact support.

The paid period begins at the latest of: the end of an existing, still-valid trial, the end of a previously paid period, and the time payment is confirmed. Remaining free trial days are preserved. Activate the license using a code from your customer portal. Authorization requires a connection at startup; the last valid authorization allows up to 7 days of offline use, within the license validity period. To change computers, deactivate a workstation in the portal. This does not delete studies. Previously issued offline authorization may remain valid until it expires. You can purchase renewal after a license expires; expiry does not delete customer data.

A consumer may withdraw from this contract without giving a reason within 14 days of its conclusion. This purchase does not require you to waive that right. To withdraw, send a clear statement by email or post to the seller’s address. Provide enough information to identify the order and state “I withdraw from the contract for the purchase of a NEXORA Viewer license”, with the date and your contact details. The following model form is optional: “To: IT Forterss, Dawid Górnicki. I hereby withdraw from the contract concerning a NEXORA Viewer license. Order number: ... . Contract date: ... . Consumer’s name and address: ... . Date: ... .” Payment will be refunded within 14 days of receipt of the statement, using the same payment method unless you agree to another method at no additional cost. Withdrawal ends the right to continue using the paid license. It does not affect your ownership of customer data and studies.

We are responsible for conformity of the digital content with the contract under applicable law. If a problem occurs, provide the order number and describe the nonconformity; do not send patient data, studies or passwords. A consumer will receive a response to a complaint within 14 days. Statutory rights remain intact, including requesting conformity, a price reduction or withdrawal in circumstances provided for by law. Required updates that ensure conformity with the contract are included in the paid period. Information on out-of-court dispute resolution is available at https://polubowne.uokik.gov.pl/. The seller’s participation in a particular procedure must be established under the applicable rules.

Data processing information: https://nexorasystems.pl/privacy/. These purchase terms do not change the rules protecting study data or the separate software license presented during activation.

A sales representative’s discount code reduces the order price by 10%. The discount can be used only once per account. The final amount is displayed before proceeding to PayU. Canceling an unpaid payment releases the discount reservation; refunding a paid purchase does not restore the discount. Subsequent purchases use the current price list. Using the code links the account to the representative for commission settlement under the code’s recurring or one-time plan. The plan does not change the customer’s discount.